Legal

Terms of Service

Last updated: June 13, 2026

Velano (the “Service”) is a copyrighted work owned by Velano Inc, a Delaware corporation (“Company,” “us,” “our,” or “we”). The Service includes the Velano website along with all related services, applications, and tools used to deliver the offerings on the website to you. Certain features of the Service may be governed by additional guidelines, terms, or rules, which will be posted on the Service in connection with those features. All such additional terms, guidelines, and rules are incorporated into these Terms by reference.

THESE TERMS OF USE (THESE “TERMS”) SET OUT THE LEGALLY BINDING TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SERVICE. BY ACCESSING OR USING THE SERVICE, YOU ACCEPT THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT), AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT). YOU MAY NOT ACCESS OR USE THE SERVICE OR ACCEPT THESE TERMS IF YOU ARE NOT AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.

PLEASE NOTE THAT SECTION 10.2 CONTAINS PROVISIONS GOVERNING HOW DISPUTES BETWEEN YOU AND COMPANY ARE RESOLVED. AMONG OTHER THINGS, SECTION 10.2 INCLUDES AN AGREEMENT TO ARBITRATE THAT REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US BE RESOLVED BY BINDING AND FINAL ARBITRATION. SECTION 10.2 ALSO CONTAINS A CLASS ACTION WAIVER AND A WAIVER OF THE RIGHT TO A COURT OR JURY TRIAL. PLEASE READ SECTION 10.2 CAREFULLY.

UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE WITHIN 30 DAYS: (1) YOU MAY PURSUE CLAIMS AGAINST US AND SEEK RELIEF ONLY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION; AND (2) YOU WAIVE YOUR RIGHT TO PURSUE CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.

1. Accounts

1.1 Account Creation

To use certain features of the Service, you must register for an account (“Account”) and provide the information requested on the registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will keep that information accurate. You may delete your Account at any time by contacting support at the email below. Company may suspend or terminate your Account in accordance with Section 8.

1.2 Account Responsibilities

You are responsible for keeping your Account login credentials confidential, and you are fully responsible for all activity that occurs under your Account. You agree to notify Company immediately of any unauthorized use, or suspected unauthorized use, of your Account or any other breach of security. Company will not be liable for any loss or damage arising from your failure to meet these requirements.

1.3 Subscription Services

Access to certain features of the Service requires a paid subscription. Subscriptions are billed in advance on a recurring basis, with the billing period set by the subscription plan you select (for example, daily, weekly, monthly, or annually).

1.4 Renewal and Cancellation

Subscriptions automatically renew on the same terms unless cancelled. You may cancel your subscription by contacting Company. We do not provide refunds for fees already paid, but you will retain access through the end of the current billing period.

1.5 Payment Information and Procedures

You agree to provide Company with complete and accurate billing information, including your full name, address, state, postal code, telephone number, and a valid payment method. If automatic billing fails, Company will send you an electronic invoice setting out the steps to complete payment manually within a stated timeframe tied to your billing cycle.

1.6 Adjustments to Subscription Charges

Company may adjust the pricing of its subscription services at any time and in its discretion. Pricing changes take effect at the end of the then-current billing cycle. Subscribers will be notified in advance of any pricing change and may cancel before the new pricing takes effect. By continuing to use the Service after a price change, you accept the revised charges.

1.7 Refund Policy

Subscription charges are generally final and non-refundable, except as required by applicable law. Company nonetheless reserves the right to review individual refund requests and may issue refunds at its sole discretion.

1.8 Trial Offers

Company may offer a subscription trial at no cost for a defined period. Entering billing details may be required to start a free trial. You will not be charged during the trial period; however, unless you cancel before the trial ends, you will automatically be charged the subscription fees for your selected plan when the trial concludes. Company may change or discontinue any free-trial offer at any time without notice.

1.9 Engagement in Promotional Activities

The Service may run promotions that are subject to their own specific rules, separate from these Terms. We encourage participants to review the rules for each promotion along with our Privacy Policy. If a promotion’s terms conflict with these Terms, the promotion-specific terms control for that promotion.

2. Access to the Service

2.1 License

Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to access and use the Service solely for your internal business purposes. This license does not allow the Service to be used for direct commercial purposes, such as reselling or distributing the Service to third parties, without a separate written agreement with Company.

2.2 Certain Restrictions

The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Service or any content on it, in whole or in part; (b) you shall not modify, create derivative works of, disassemble, reverse compile, or reverse engineer any part of the Service; (c) you shall not access the Service in order to build a similar or competitive website, product, or service; and (d) except as expressly permitted here, no part of the Service may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means. Unless otherwise stated, any future release, update, or addition to the Service is subject to these Terms. All copyright and other proprietary notices on the Service must be kept intact on all copies.

2.3 Modification

Company reserves the right, at any time, to modify, suspend, or discontinue the Service (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service or any part of it.

2.4 Ownership

Other than the User Content you provide (defined below), you acknowledge that all intellectual property rights in the Service and its content, including copyrights, patents, trademarks, and trade secrets, are owned by Company or its suppliers. Neither these Terms nor your access to the Service transfers to you or any third party any right, title, or interest in those intellectual property rights, except for the limited access rights expressly set out in Section 2.1. Company and its suppliers reserve all rights not granted in these Terms. No implied licenses are granted.

2.5 Feedback

If you provide Company with feedback or suggestions about the Service (“Feedback”), you assign to Company all rights in that Feedback and agree that Company may use and fully exploit it in any way Company sees fit, except where the Feedback is submitted through a designated private channel and is clearly marked by you as “Confidential” or “Proprietary,” in which case Company will treat it accordingly. For all other Feedback, Company will treat it as non-confidential and non-proprietary. Except as stated above, you agree not to submit to Company any information or ideas you consider confidential or proprietary.

2.6 User Eligibility

Access to and use of the Service is permitted only in strict compliance with these Terms and all applicable local, state, national, and international laws. Eligibility requires the legal capacity to enter into contracts. The Service is not available to anyone under 18 or to any user previously barred or removed from the Service by Company. The Service is intended for use only by residents of the United States and Canada. Accessing the Service from any jurisdiction where such access is unlawful is prohibited. You are responsible for complying with all local laws that apply to your access and use of the Service.

2.7 Telephone Conversation Recording

All telephone conversations involving the Service, including inbound and outbound calls placed through the Service, may be recorded. By using the Service, you acknowledge and agree that call recording, monitoring, transcription, and summarization may be integral parts of the Service for inbound and outbound communications. You, and not Company, are solely responsible for determining whether any notice, disclosure, or consent is required before placing, answering, recording, monitoring, or using an artificial or prerecorded voice in a call, and for providing and documenting all such notices and consents.

2.8 Text Messaging Services

Consistent with these Terms, the Service may send text messages to users who have expressly agreed to receive them. The Service may send SMS or MMS messages on your behalf to recipients you identify or upload. You represent and warrant that you have obtained all legally required consents, opt-ins, and permissions to send such messages, including any prior express consent or prior express written consent required by applicable law, carrier rules, or message classification, and that you will keep records sufficient to demonstrate that compliance. Recipients may opt out at any time (for example, by replying STOP where supported). You are solely responsible for all required registrations, for honoring opt-outs, do-not-call requests, revocations of consent, quiet hours, and similar restrictions across every system you use, and for keeping records sufficient to demonstrate consent and compliance.

2.9 Outbound Calling and Messaging

If you enable outbound calling or outbound messaging features, you determine the purpose, timing, audience, sender identity, and content of those communications, and you are the sender, initiator, and maker of them for the purposes of applicable law.

2.10 Permitted Use Cases

Unless Company agrees otherwise in writing, outbound features may be used only for healthcare operational and relationship communications, such as reminders, confirmations, recalls, reactivations, post-visit follow-up, and related patient-engagement messages, and not for emergency communications, debt collection, purchased-lead outreach, affiliate marketing, political content, or other telemarketing or advertising campaigns.

2.11 Carrier and Platform Requirements

You will complete and maintain all brand, campaign, sender-ID, toll-free, short-code, 10DLC, and similar registrations and approvals required by carriers or messaging providers, and you will provide accurate use-case, sample-message, and consent-flow information requested by Company or a provider in a timely manner.

2.12 Outbound Communication Services

If you enable outbound calling or outbound messaging features, you acknowledge and agree that you determine the purpose, timing, and content of those communications and that you are solely responsible for complying with all applicable telemarketing, robocall and robotext, anti-spam, do-not-call, consumer-protection, and privacy laws, rules, and regulations, as well as carrier requirements. We may suspend or limit outbound features if we reasonably believe your use may violate applicable law or carrier policies, generate excessive complaints, or create risk to the Service.

3. User Content

3.1 User Content

“User Content” means any information and content that a user submits to, or uses with, the Service (for example, content in a user’s profile or a user’s practice or patient data). You are solely responsible for your User Content. You assume all risks associated with its use, including any reliance on its accuracy, completeness, or usefulness by others, or any disclosure of User Content that identifies you or a third party. You represent and warrant that your User Content does not violate our Acceptable Use Policy (defined in Section 3.3). You may not represent or imply that your User Content is in any way provided, sponsored, or endorsed by Company. Because you alone are responsible for your User Content, you may expose yourself to liability if, for example, it violates the Acceptable Use Policy. Company is not obligated to back up any User Content, and your User Content may be deleted at any time without notice. You are solely responsible for creating and maintaining your own backups of your User Content if you want them.

3.2 License to Use User Content for Service Provision, Development, and Other Purposes

You grant Company a non-exclusive, royalty-free, fully paid-up, worldwide license to use, copy, modify, create derivative works from, and otherwise exploit your User Content, including dental practice and patient data, for several purposes. These include providing and maintaining the Service, account management, contract performance, communicating with users, and business transfers. This use of User Content is essential for monitoring service usage, improving service functionality, developing new features, managing user accounts, fulfilling contractual obligations, handling user requests, and facilitating business transactions such as mergers or asset transfers. You acknowledge and agree to these uses of your User Content, and you irrevocably waive (and agree to cause to be waived), to the extent permitted by applicable law, any claim or assertion of moral rights or attribution with respect to your User Content used under this license. Please be sure to read our Privacy Policy.

3.3 Acceptable Use Policy

The following terms make up our “Acceptable Use Policy”:

(a) You agree not to use the Service to collect, upload, transmit, display, or distribute any User Content (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or other intellectual-property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, or that promotes racism, bigotry, hatred, or physical harm against any group or individual, or is otherwise objectionable; (iii) that is harmful to minors in any way; or (iv) that violates any law, regulation, or obligation or restriction imposed by any third party.

(b) In addition, you agree not to: (i) upload, transmit, or distribute to or through the Service any computer virus, worm, or software intended to damage or alter a computer system or data; (ii) send through the Service any unsolicited or unauthorized advertising, promotional material, junk mail, spam, chain letters, pyramid schemes, or other duplicative or unsolicited messages in violation of applicable law or carrier policy; (iii) use the Service to harvest, collect, or assemble information about other users, including email addresses, without their consent; (iv) interfere with, disrupt, or place an undue burden on the servers or networks connected to the Service, or violate the regulations, policies, or procedures of those networks; (v) attempt to gain unauthorized access to the Service or to any computer system or network connected to or used with it, whether through password mining or any other means; (vi) harass or interfere with any other user’s use and enjoyment of the Service; or (vii) use software, automated agents, or scripts to create multiple accounts, to generate automated searches, requests, or queries, or to strip, scrape, or mine data from the Service (we do, however, grant operators of public search engines revocable permission to use spiders to copy materials from the Service solely to create publicly available searchable indices, but not caches or archives, subject to the parameters in our robots.txt file). You further agree not to use the Service to: (viii) send messages or place calls using purchased, rented, appended, or scraped lists; (ix) evade spam filtering or blocking, including through caller-ID spoofing, snowshoeing, number rotation, or misleading sender names; (x) transmit content prohibited by carrier or provider rules; or (xi) use the Service in any way that could reasonably cause Company or its providers to be blocked, fined, throttled, suspended, or subjected to complaints or investigations.

3.4 Enforcement

We reserve the right (but have no obligation) to review, refuse, or remove any User Content in our sole discretion, and to investigate or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms, or otherwise create liability for us or any other person. Such action may include removing or modifying your User Content, terminating your Account in accordance with Section 8, and reporting you to law enforcement authorities.

4. Indemnification

You agree to indemnify and hold harmless Company (and its officers, employees, agents, suppliers, carriers, messaging providers, and subcontractors), including costs and attorneys’ fees, from any claim, demand, complaint, arbitration, investigation, fine, penalty, carrier assessment, surcharge, or other liability arising out of or relating to (a) your use of the Service; (b) your violation of these Terms; (c) your violation of applicable laws, regulations, or carrier or provider requirements; (d) your User Content; or (e) any outbound call or message placed, sent, or attempted through the Service on your behalf, including your consent practices, call-recording practices, caller-ID practices, content, recipient lists, or failure to honor opt-outs.

5. Third-Party Links & Ads; Other Users

5.1 Third-Party Links & Ads

The Service may contain links to third-party websites and services or display advertisements for third parties (together, “Third-Party Links & Ads”). Third-Party Links & Ads are not under Company’s control, and Company is not responsible for them. Company provides access to Third-Party Links & Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representation about them. You access all Third-Party Links & Ads at your own risk and should use appropriate caution and discretion. When you click a Third-Party Link or Ad, the applicable third party’s terms and policies apply, including its privacy and data-gathering practices. You should make whatever investigation you consider appropriate before proceeding with any transaction connected to a Third-Party Link or Ad.

5.2 Other Users

Each user is solely responsible for its own User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or others. We make no guarantees about the accuracy, currency, suitability, appropriateness, or quality of any User Content. Your interactions with other users are solely between you and those users. You agree that Company will not be responsible for any loss or damage resulting from such interactions. If a dispute arises between you and any user, we are under no obligation to become involved.

5.3 Release

You release and forever discharge Company (and our officers, employees, agents, successors, and assigns) from, and you waive and relinquish, each and every past, present, and future dispute, claim, controversy, demand, right, obligation, liability, action, and cause of action of every kind and nature (including personal injury, death, and property damage) that has arisen or arises directly or indirectly out of, or relates directly or indirectly to, the Service (including any interaction with, or act or omission of, other users or any Third-Party Links & Ads). IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

6. Disclaimers

COMPANY DOES NOT PROVIDE LEGAL ADVICE, DOES NOT CLASSIFY YOUR COMMUNICATIONS FOR LEGAL PURPOSES, AND DOES NOT GUARANTEE THAT ANY CALL OR MESSAGE WILL BE DELIVERED, COMPLETED, OR ACCEPTED BY ANY CARRIER, DEVICE, OR PLATFORM. DELIVERY MAY BE DELAYED, FILTERED, THROTTLED, LABELED AS SPAM, OR BLOCKED FOR REASONS OUTSIDE COMPANY’S CONTROL. THE SERVICE IS NOT INTENDED FOR EMERGENCY COMMUNICATIONS OR TIME-SENSITIVE CLINICAL TRIAGE. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE.

IN ADDITION TO THE ABOVE DISCLAIMERS, YOU ACKNOWLEDGE AND AGREE THAT THE OUTPUTS GENERATED BY THE SERVICE, INCLUDING ANY GENERATIVE AI FEATURES, MAY NOT ALWAYS BE ACCURATE, RELIABLE, OR APPROPRIATE FOR EVERY PURPOSE. THE SERVICE MAY PRODUCE RESULTS THAT COULD BE CONSIDERED “HALLUCINATIONS,” WHERE GENERATED CONTENT APPEARS FACTUAL OR ACCURATE BUT IS UNVERIFIED AND MAY BE INCORRECT OR MISLEADING. WE EXPRESSLY DISCLAIM ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR SUITABILITY OF ANY OUTPUTS GENERATED BY THE SERVICE. YOU ACKNOWLEDGE AND AGREE THAT IT IS YOUR RESPONSIBILITY TO REVIEW, VALIDATE, AND VERIFY THE OUTPUTS BEFORE RELYING ON THEM FOR ANY PURPOSE. COMPANY WILL NOT BE LIABLE FOR ANY ERROR, INACCURACY, OR RELIANCE ON ANY GENERATED OUTPUT. YOUR USE OF ANY INFORMATION OR OUTPUT PROVIDED BY THE SERVICE IS AT YOUR OWN RISK AND DISCRETION, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY CONSEQUENCES OF USING IT.

IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SERVICE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO 90 DAYS FROM THE DATE OF FIRST USE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

7. Limitation on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM: (I) THE USE OR INABILITY TO USE THE SERVICE; (II) THE COST OF PROCURING SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES OBTAINED, MESSAGES RECEIVED, OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE OR PASSIVE), OR ANY OTHER THEORY OF LIABILITY. ACCESS TO AND USE OF THE SERVICE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA, RESULTING FROM IT.

WITHOUT LIMITING THE FOREGOING, COMPANY WILL NOT BE LIABLE FOR ANY FINES, PENALTIES, STATUTORY DAMAGES, CLASS-ACTION EXPOSURE, CARRIER CHARGES, PROVIDER CHARGES, BLOCKING, THROTTLING, REGISTRATION FAILURES, NUMBER SUSPENSIONS, OR OTHER LOSSES ARISING OUT OF OR RELATING TO OUTBOUND CALLING OR MESSAGING FEATURES OR YOUR USE OF THEM. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF ACTION) WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY U.S. DOLLARS ($50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

8. Term and Termination

Subject to this Section, these Terms remain in full force and effect while you use the Service. We may suspend, throttle, restrict, or terminate your rights to use the Service, any outbound calling or messaging feature, any number, sender ID, campaign, or Account immediately if we reasonably believe your use may violate applicable law or carrier or provider requirements, generate unusual complaints or opt-outs, or expose the Service or its providers to blocking, fines, investigations, or other risk. On termination of your rights under these Terms, your Account and your right to access and use the Service terminate immediately. You understand that termination of your Account may involve deleting the User Content associated with your Account from our live databases. Company will have no liability to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your User Content. Even after your rights under these Terms are terminated, the following provisions remain in effect: Sections 2.2 through 2.6, Section 3, and Sections 4 through 10.

9. Copyright Policy

Company respects the intellectual property of others and asks users of the Service to do the same. In connection with the Service, we have adopted a policy that provides for the removal of infringing material and, in appropriate circumstances, the termination of users who are repeat infringers of intellectual-property rights, including copyrights. If you believe that one of our users is, through the Service, unlawfully infringing a copyright and you want the allegedly infringing material removed, please provide the following information in a written notification to our designated Copyright Agent:

  1. your physical or electronic signature;
  2. identification of the copyrighted work(s) you claim have been infringed;
  3. identification of the material you claim is infringing, together with sufficient information to allow us to locate it;
  4. your address, telephone number, and email address;
  5. a statement that you have a good-faith belief that the use of the material at issue is not authorized by the copyright owner, its agent, or the law; and
  6. a statement that the information in the notification is accurate and, under penalty of perjury, that you are the owner of the copyright allegedly infringed or are authorized to act on the owner’s behalf.

Please note that, under 17 U.S.C. § 512(f), any misrepresentation of material fact in a written notification automatically subjects the complaining party to liability for any damages, costs, and attorneys’ fees we incur in connection with the notification and the allegation of copyright infringement. The designated Copyright Agent for Company is Velano Inc, which can be reached at legal@velano.io.

10. General

10.1 Changes

These Terms are subject to revision from time to time. If we make a substantial change, we may notify you by sending an email to the last email address you provided to us (if any) or by prominently posting notice of the change on the Service. You are responsible for keeping your email address current. If the last email address you provided is invalid or for any reason cannot deliver the notice described above, our sending of the email will still constitute effective notice of the change. Your continued use of the Service after notice of a change indicates your acknowledgment of, and agreement to be bound by, the change.

10.2 Dispute Resolution

Please read the following arbitration agreement (the “Arbitration Agreement”) carefully. It requires you to arbitrate disputes with Company, its parent companies, subsidiaries, affiliates, successors, and assigns, and all of their respective officers, directors, employees, agents, and representatives (together, the “Company Parties”), and it limits how you may seek relief from the Company Parties.

(a) Applicability of Arbitration Agreement. You agree that any dispute between you and any of the Company Parties relating in any way to the Service, the services offered on the Service (the “Services”), or these Terms will be resolved by binding arbitration rather than in court, except that (1) you and the Company Parties may assert individualized claims in small claims court if the claims qualify and remain there on an individual, non-class basis; and (2) you or the Company Parties may seek equitable relief in court for infringement or other misuse of intellectual-property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). This Arbitration Agreement survives the expiration or termination of these Terms and applies, without limitation, to all claims that arose or were asserted before you agreed to these Terms or any prior version. This Arbitration Agreement does not prevent you from bringing issues to the attention of government agencies, which may, if the law allows, seek relief against the Company Parties on your behalf. For purposes of this Arbitration Agreement, “Dispute” also includes disputes that arose or involve facts occurring before this or any prior version of these Terms, as well as claims that may arise after these Terms terminate.

(b) Informal Dispute Resolution. If a Dispute arises between you and Company, Company is committed to working with you toward a reasonable resolution. You and Company agree that good-faith informal efforts can produce a prompt, low-cost, and mutually beneficial outcome. Before either party commences arbitration (or files an action in small claims court), the parties will meet and confer by telephone or videoconference in a good-faith effort to resolve the Dispute informally (an “Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate, but you must also participate. The party initiating a Dispute must give written notice of its intent to begin an Informal Dispute Resolution Conference (“Notice”), and the conference will occur within 45 days after the other party receives the Notice, unless the parties agree to an extension. Notice to Company should be sent by email to legal@velano.io. The Notice must include: (1) your name, telephone number, mailing address, and the email address associated with your account (if any); (2) the name, telephone number, mailing address, and email address of your counsel, if any; and (3) a description of your Dispute. Each Dispute requires a separate conference, and completing the Informal Dispute Resolution Conference is a condition precedent to commencing arbitration. Applicable limitation periods and any filing-fee deadlines are tolled while the parties engage in this process.

(c) Arbitration Rules and Forum. If the informal process does not resolve the Dispute within 60 days after receipt of the Notice, either party may finally resolve the Dispute through binding arbitration. The arbitration will be administered by the Israeli Institute of Commercial Arbitration (“IICA”), or any successor, under its rules in effect at the time, by a single arbitrator. The seat and venue of the arbitration will be Tel Aviv, Israel, and the arbitration will be conducted in English. The arbitration will be governed by the Israeli Arbitration Law, 5728-1968. A party who wishes to begin arbitration must provide the other party with a request for arbitration (the “Request”) that includes: (1) the name, telephone number, mailing address, and email address of the party seeking arbitration, and the account username and associated email address (if any); (2) a statement of the legal claims asserted and their factual bases; (3) a description of the remedy sought and a good-faith calculation of the amount in controversy in U.S. dollars; (4) a statement certifying completion of the Informal Dispute Resolution process; and (5) evidence that any required filing fees have been paid. If the requesting party is represented by counsel, counsel must sign the Request and certify, after a reasonable inquiry, that it is not presented for an improper purpose, that the legal contentions are warranted, and that the factual and damages contentions have evidentiary support or are likely to after a reasonable opportunity for further investigation. The arbitrator may direct a limited and reasonable exchange of information consistent with the expedited nature of the arbitration. You and Company agree that all materials and documents exchanged during the arbitration will be kept confidential and shared only with the parties’ attorneys, accountants, or business advisors, who must agree to keep them confidential.

(d) Authority of Arbitrator. The arbitrator has exclusive authority to resolve all disputes subject to arbitration here, including any dispute about the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, except that: (1) all disputes arising out of or relating to the subsection entitled “Waiver of Class or Other Non-Individualized Relief,” including any claim that it is unenforceable, illegal, void, voidable, or breached, will be decided by a court of competent jurisdiction and not by the arbitrator; (2) all disputes about the payment of arbitration fees will be decided only by a court of competent jurisdiction; (3) all disputes about whether either party has satisfied a condition precedent to arbitration will be decided only by a court of competent jurisdiction; and (4) all disputes about which version of the Arbitration Agreement applies will be decided only by a court of competent jurisdiction. The arbitration will not be consolidated with any other matter or joined with any other case or party. The arbitrator may grant motions dispositive of all or part of any claim, may award monetary damages, and may grant any non-monetary remedy available to an individual party under applicable law and these Terms. The arbitrator will issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, will follow applicable law, and the award will be final and binding. Judgment on the award may be entered in any court having jurisdiction.

(e) Waiver of Court and Jury Trial. EXCEPT AS SPECIFIED IN SECTION 10.2(A), YOU AND THE COMPANY PARTIES WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND TO HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and the Company Parties instead elect that all covered claims and disputes be resolved exclusively by arbitration under this Arbitration Agreement. An arbitrator can award, on an individual basis, the same damages and relief as a court and must follow these Terms as a court would. There is no judge or jury in arbitration, and court review of an arbitration award is limited.

(f) Waiver of Class or Other Non-Individualized Relief. YOU AND COMPANY AGREE THAT, EXCEPT AS SPECIFIED IN SUBSECTION 10.2(H), EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS-ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND THE DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. Subject to this Arbitration Agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If a court decides by a final decision, not subject to further appeal, that the limitations in this subsection are invalid or unenforceable as to a particular claim or request for relief, then that particular claim or request will be severed from arbitration and may be litigated in the competent courts located in Tel Aviv, Israel. All other Disputes will be arbitrated or litigated in small claims court. This subsection does not prevent you or Company from participating in a class-wide settlement of claims.

(g) Attorneys’ Fees and Costs. The parties will bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that the substance of the Dispute or the relief sought was frivolous or brought for an improper purpose. If a party must seek a court order to compel arbitration, the party that obtains the order may recover its reasonable costs, necessary disbursements, and reasonable attorneys’ fees incurred in securing it. The prevailing party in any court action about whether a party has satisfied a condition precedent to arbitration, including the Informal Dispute Resolution process, is entitled to recover its reasonable costs, disbursements, and attorneys’ fees.

(h) Coordinated Proceedings. To improve the efficiency of administering and resolving arbitrations, if 100 or more Requests of a substantially similar nature are filed against Company by or with the assistance of the same law firm, group of law firms, or organizations within a 30-day period (or as soon as possible thereafter), the IICA will administer the Requests in batches of up to 100, appoint one arbitrator for each batch, and resolve each batch as a single consolidated arbitration with one set of fees per side per batch, one procedural calendar, one hearing (if any), and one final award. Requests are of a “substantially similar nature” if they arise out of the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. This subsection does not authorize a class, collective, or mass arbitration of any kind except as expressly set out here.

(i) 30-Day Right to Opt Out. You may opt out of this Arbitration Agreement by sending timely written notice of your decision to legal@velano.io within 30 days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address and a clear statement that you want to opt out of this Arbitration Agreement. If you opt out, all other parts of these Terms will continue to apply to you. Opting out has no effect on any other arbitration agreement you may currently have or later enter into with us.

(j) Invalidity; Expiration. Except as provided in the subsection entitled “Waiver of Class or Other Non-Individualized Relief,” if any part of this Arbitration Agreement is found to be invalid or unenforceable, that part will be severed and have no force or effect, and the remainder of the Arbitration Agreement will continue in full force. You agree that any Dispute you have with Company must be initiated through arbitration within the applicable limitation period for that claim, or it will be permanently time-barred.

(k) Modification. Notwithstanding anything to the contrary, if Company makes any future material change to this Arbitration Agreement, you may reject that change within 30 days of its effective date by writing to legal@velano.io. Unless you reject the change within that period, your continued use of the Service constitutes your acceptance of it. A change to this Arbitration Agreement does not give you a new opportunity to opt out if you previously agreed to a version of these Terms and did not validly opt out of arbitration. Company will continue to honor any valid opt-out you made under a prior version of these Terms.

10.3 Export

The Service may be subject to export-control laws and to export or import regulations in other countries. You agree not to export, re-export, or transfer, directly or indirectly, any technical data acquired from Company, or any product using such data, in violation of applicable export laws or regulations.

10.4 Disclosures

Company can be reached at the contact details in Section 10.9. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

10.5 Electronic Communications

Communications between you and Company use electronic means, whether you use the Service, send us email, or whether Company posts notices on the Service or communicates with you by email. For contractual purposes, you (a) consent to receive communications from Company in electronic form; and (b) agree that all terms, conditions, agreements, notices, disclosures, and other communications Company provides to you electronically satisfy any legal requirement that they would satisfy if in hardcopy writing. This does not affect your non-waivable rights.

10.6 Entire Terms

These Terms are the entire agreement between you and us regarding the Service. Our failure to exercise or enforce any right or provision of these Terms does not waive that right or provision. The section titles are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation.” If any provision of these Terms is held invalid or unenforceable, the other provisions will remain in effect, and the invalid or unenforceable provision will be modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other. You may not assign, subcontract, delegate, or otherwise transfer these Terms or your rights and obligations under them without Company’s prior written consent, and any attempted transfer in violation of this is null and void. Company may freely assign these Terms. These Terms are binding on permitted assignees.

10.7 U.S. Federal Government End User Rights

If you use the Service in your capacity as a U.S. federal government end user, the Service is a “Commercial Item,” as defined at 48 C.F.R. § 2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as those terms are used in 48 C.F.R. § 12.212 or 48 C.F.R. § 227.7202. Consistent with 48 C.F.R. § 12.212 or 48 C.F.R. §§ 227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. government end users (a) only as Commercial Items and (b) with only those rights granted to all other end users under these Terms.

10.8 Copyright and Trademark Information

Copyright © 2026 Velano Inc. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Service are the property of Company or of other third parties. You may not use these Marks without the prior written consent of Company or the third party that owns them.

10.9 Contact Information

Velano Inc, a Delaware corporation. Email: legal@velano.io.