The AI receptionist for dental practices & DSOs
Focus on your patients.Let AI do the rest.
Velano answers the calls your front desk can't get to, confirms every appointment, and brings patients back for recalls and unscheduled treatment. By phone, text and email, straight into your PMS.
Front desk · today
Everything your team didn't have to do
- Answer the calls at lunch, in the rush and after close
- Confirm tomorrow's appointments
- Call the patients overdue for a cleaning
- Follow up on recommended treatment that wasn't scheduled
- Reach out to patients we haven't seen for 18 months
Written to your PMS
Left for your team: 5
Three jobs your front desk never has time for.
Each one is a patient you already have, or almost had.
01 · Inbound calls
Every call answered. At lunch, in the 4 PM rush, and at 9 at night.
Practices lose patients at the same three moments: when the desk is at lunch, when every line is already busy, and after close. Velano picks up instantly, books into the right provider and operatory, answers questions, and warm-transfers to your team only when it should.
- Unlimited calls at once, with no hold music and no voicemail
- Emergencies recognized and prioritized
- Warm transfer to your team, with a briefing
Who picks up, hour by hour
A typical Tuesday
- Velano answers every call
- Velano takes the overflow
- Your team
Hear Velano take a call
Demo call
A patient in pain gets the soonest opening, and a new record in the PMS.
Press play to hear Velano answer a real call
02 · Confirmations
Fewer no-shows, none of the phone tag.
Velano confirms every appointment by text, email or a call, in the cadence you choose, and stops the moment the patient answers. Reschedules happen right in the thread, and the schedule updates itself.
- Reminders in your cadence, then a call only if nobody replies
- Whole families confirmed in one conversation
- Every confirmation and reschedule written to your PMS
One family, one thread
Your cadence
Booked
Cleaning · Thursday 10:00 with Jen
Alice W., with her two kids right after.
3 days before
Email reminder
“Your visit is Thursday at 10:00. Need to change it? Just reply.”
1 day before
Text
“Reply C to confirm or R to reschedule.”
CConfirmed in one tap
If no reply
A quick call
Only when the text goes unanswered.
Skipped · not needed
Confirmed
Written to your PMS
All three appointments confirmed. No-show risk cleared.
03 · Outbound outreach
Bring back the patients who already trust you.
Overdue recalls. Patients who haven't been in for 18 months. Treatment the doctor recommended but nobody booked. Velano pulls the lists from your PMS, reaches out by call, text and email, and stops the moment a patient books.
- Recalls booked with the same provider, straight from your PMS
- Reactivation for patients 18+ months lapsed
- Follow-up on recommended, unscheduled treatment
Outreach · this week
Recall, reactivation and treatment follow-up
James T.
Hygiene · 6 mo overdue
BookedTue 11:00 · JenLuis M.
Last visit 2024
BookedFri 9:00 · JenDana M.
Crown #19 · unscheduled
BookedWed 2:00 · Dr. SogaPriya S.
Hygiene · 2 mo overdue
In conversationChoosing a timeRob K.
Perio maint. · unscheduled
RetryingVoicemail · text tomorrow
Lists pulled from your PMS · stops the moment a patient books
Phone, text and email. One conversation.
Patients pick the channel. Velano keeps the context, so nobody has to repeat themselves.
(415) 555-0132
Answered in 0:01
Phone
Answers in under a ring, takes unlimited calls at once, and warm-transfers to your team with a briefing when it should.
Can I move Thursday to Friday?
Done. Friday 2:00 with Jen, see you then.
Text
Two-way texting. Confirms, reschedules and answers questions right in the thread, with nothing to download.
Bright Smile Dental · 9:02 AM
Your appointment is confirmed
Thursday, 10:00 AM with Dr. Patel. Reply to this email to make a change.
Confirmations, reminders and outreach that reach the patients who never pick up, with the same context as every call.
Built around your practice
Trained on your practice, not a generic script.
Every Velano receptionist is configured around your providers, your rules and your policies. And it knows exactly what it shouldn't do on its own.
Books the way your team would: the right appointment type, length, provider and operatory, every time.
Integrations
Writes straight into your PMS.
Cloud or on-premise, Velano reads live availability and writes every booking, reschedule, confirmation and cancellation back to the system you already run. Keep your phone number and carrier; there's nothing new to install.
- & more
For groups & DSOs
One receptionist. Every location.
Velano runs the same playbook at every office: the same scheduling rules, the same follow-up, the same reporting. Calls route across locations, and one success manager looks after the whole group.
~17%
Lower headcount for DSOs, with Velano taking the overflow, the confirmations and the outreach at every location.
- Cross-location routing and shared scheduling rules
- One dashboard, with analytics per location
- A dedicated success manager for the whole group
Downtown
- Answered
- 100%
- Booked
- 41
Westside
- Answered
- 100%
- Booked
- 36
Northgate
- Answered
- 100%
- Booked
- 29
Riverside
- Answered
- 100%
- Booked
- 33
Same rules · same follow-up · same reporting
Live in days, with a person on your side.
No new phone system, no new hardware. A dedicated success manager runs setup and stays with you after launch.
- 01
We learn your practice
Your success manager maps your providers, appointment types, scheduling rules, insurance plans and policies into Velano.
- 02
Forward your calls
Keep your number and your carrier. One call-forwarding rule sends lunch, overflow and after-hours calls, or every call, to Velano.
- 03
Review and tune
Listen to calls, watch the numbers, and adjust workflows with your success manager as the practice grows.
HIPAA compliant · Any phone carrier · Writes to your PMS
See Velano answer a call for your practice.
Book a demo. We'll handle a call the way your front desk would, walk through your scheduling rules, and show you what Velano would book.