ROI calculator

How much is your practice leaving on the table?

Every unanswered call is a patient who may never book, rebook or come back, and every overdue recall is production sitting in your PMS. Put in your own numbers to see what Velano could recover, inbound and outbound.

Industry estimate

~33%

of inbound calls go unanswered at the average dental practice. They cluster at the same three moments.

  • Lunch

    The desk is away

  • Peak hours

    Every line busy

  • After hours

    Straight to voicemail

Estimate your recoverable revenue.

What the calls you miss and the patients you haven’t reached out to could be worth each month.

10%50%

Most dental practices miss about 33% of calls.

5%15%

Revenue a new patient brings across future visits.

Unsure? Book a demo and a Velano specialist will go over this with you.

$1,250/ month

Estimated monthly revenue generated by Velano from the calls you miss.

Missed calls / month
66
Missed calls that turn into bookings (7%)
5
New patient bookings (50% of 5)
3
Existing patient bookings (50% of 5)
3
New patient revenue, LTV ~12 mo
$1,000
Existing patient revenue
$250
Total monthly revenue
$1,250
How we calculate this

Missed calls = inbound calls × missed call rate. Bookings = missed calls × the share that book once someone picks up.

Half of those bookings are new patients, valued at their first 12 months; half are existing patients, valued at one appointment.

Not sure what to enter? Most practices underestimate how many calls they miss.

Book a demo

Most practices underestimate how many calls they miss.

A missed call doesn’t show up in any report. It happens while the desk is checking someone in, and most callers don’t leave a voicemail.

Most calls are missed during business hours.

After-hours coverage isn't the biggest gap. Busy front desks, lunch breaks and staff helping the patients already in the office are, and that's when most calls come in.

Calls by time of dayAnsweredMissed
  1. 7 AM23%77%
  2. 11 AM66%34%
  3. 12:30 PM64%36%
  4. 3 PM61%39%
  5. 5 PM37%63%
  6. 8 PM18%82%

A 33% missed call rate adds up quickly.

Patients aren't only calling to book. They're rescheduling, confirming, asking about a bill, or trying to get recommended treatment on the calendar. Every one of those is production, or a patient you keep.

Missed
33%
Answered
67%

Industry estimate. At 200 calls a month, that’s 66 patients a month who reached voicemail.